Our Promise :)

We have values we don’t compromise on

Fredonia has four values that we expect everyone on our team to live up to. If we ever fail to meet our own expectations, let us know. We’ll make it right.

Punctuality

Our drivers arrive at least 15 minutes early to every stop, so you never have to worry about running late. If your group needs more loading or unloading time, we’ll work with you to create a schedule that accommodates everyone.

Availability

Our reservation agents are available 24/7 because we understand trips don’t run on a 9-5 schedule. Sometimes you realize at 2 am that the charter bus you booked needs Wi-Fi. Go ahead and call. We’ll pick up the phone.

Professionalism

When your manager asks you to plan the corporate retreat or your principal asks you to organize the eighth-grade field trip, you need to make a good impression. Our professional staff, modern buses, and punctual drivers will ensure you do.

Flexibility

Travel is all about flexibility. Just realized you need two more hours at the art museum and two fewer hours at the aquarium. We get it.

We take safety seriously

You want to get where you’re going easily, quickly, and comfortably. But you need to get there safely. A professional driver and thoroughly inspected bus are just the beginning of our safety commitment to our passengers. We require all the drivers in our network to pass a thorough background check, a drug test, and multiple driving examinations before taking on your trip. When you put your students, friends, or coworkers on a bus from Fredonia, you’re putting your trust in us, and we intend to justify that trust.

The bus providers in our network of partners must also maintain their buses regularly and inspect each one thoroughly before deploying them for a trip. Every bus must include modern safety features and exceed the Department of Transportation's regulations for charter buses. Keep reading for more information about how our partners maintain the buses in their fleet. We make sure every bus is in excellent shape.

Booking a charter bus helps you avoid many headaches you might face on a road trip, including choosing designated drivers, splitting up gas costs, and enduring ruthless rounds of rock-paper-scissors to avoid riding in the middle seat in the back of the car. Even worse may be the random flat tire, remembering that you’ve needed an oil change since January, or the dreaded check engine light, all of which are sure to spark panic in the middle of your road trip.

No one wants the threat of unexpected maintenance woes hanging over their head. That’s why we ensure that each and every bus has passed a thorough inspection prior to dispatch. This includes:

Confirming a proper amount of engine oil and coolant
Ensuring that tire pressure is at an appropriate level
Measuring tire tread depth for optimum traction
Keeping electrical equipment (such as the battery, lights, horn, and windshield wipers) clean and free of dust
Checking various other mechanical components such as headlights, warning lights, mirrors, and speedometers to make sure that your vehicle is ready to hit the road

Bus upkeep includes routine preventive maintenance carried out by a team of professionals to ensure that every moving part of your charter bus is clean and in working condition. With us, you can always travel with peace of mind in a modern, efficient, and reliable vehicle.

COVID-19 Precautions

We’ll help you enforce mask mandates, social distancing, or any other health measures that will make you feel more comfortable on your trip. Drivers will always mask up when requested to do so, and we encourage all drivers to sanitize their hands frequently. Before your trip begins, we’ll make sure your bus has been cleaned by sanitizing high-touch surfaces and providing hand sanitizer to your passengers. Let us know if there are any additional precautions you’d like to take!

Charter Bus Maintenance

Before hitting the road, each charter bus must undergo a thorough maintenance inspection to ensure it’s ready to run at peak efficiency. We’ll make sure your bus has enough engine oil and coolant, check for appropriate tire pressure, ensure appropriate tire tread depth for optimum traction, dust & clean electrical equipment, and double-check that other mechanical components such as headlights, warning lights, mirrors, and speedometers are functioning properly.

Additionally, charter buses will undergo routine preventive maintenance to ensure that all internal components are reliable and up-to-date.

Customer Service

When you book with us, you can trust more than just the mechanical specifications of your charter bus rental. Our experienced customer service team will take your itinerary and find the perfect bus for you, taking into account any additional amenity requests. We’re always happy to answer your questions regarding bus types, bus pricing factors, bus drivers, and anything else that’s on your mind.